Tuesday, August 11, 2009

Twitter Goes Down, Few Complain

Due to the widely publicized Denial of Service attack on Twitter which spilled over to Facebook and LiveJournal, some users were without the micro-blogging site for days...DAYS.

Interestingly enough, few complaints were heard beyond the occasional "what happened?" from those still unaware of what had happened.

Here's a piece of a New Scientist post on the fall-out (or lack thereof):

Delays of a second or more when using software (whether on- or offline) cause users to become frustrated and lose their mental connection to what they're doing. After ten seconds, they start switching to other activities. If this continues, they defect to competing services, with grave consequences for the operators' financial performance.

On the basis of that research, you might think Twitter (and to a lesser degree, Facebook) would be suffering. But reading the blogs, news reports and tweets over the past few days suggests otherwise. Even heavy Twitter users seem to have been remarkably unfazed by the service's protracted disappearance.



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